REMOTE LEARNING & TECHNOLOGY SUPPORT
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Remote Learning FAQs

Remote Learning FAQs

Thank you for your patience as we all become adjusted to remote learning this fall! As you can imagine, our Help Lines are experiencing a high call volume right now. If you are unable to get through to speak with someone right away, you may be able to find the answer to your question through our “How-To Video” library, the "Open with Care" What to Expect Plan, or our Remote Learning Handbook. Answers to Frequently Asked Questions are shared below. 


As a rule of thumb, please remember the following as we get started with remote learning:


There will be times when your child cannot log on, the internet isn’t working, you and your child are both feeling frustrated — take a break. Snuggle on the couch and read a book. Enjoy a snack together. In these early days it is critical to help ensure that the experience of learning is positive and enjoyable for your child. There will be plenty of time to catch up on assignments when he or she is feeling better.


GETTING A COMPUTER OR IPAD

How do I get a computer for my child?

Student devices were distributed the week of August 31st - but that doesn’t mean you’re out of luck. If you did not receive a message from the district or your child’s school about picking up a computer for your child, we may not have the right contact information for you. Please call your child’s school to update your phone number and email address, and to arrange to pick up a computer as soon as possible.


We have the computer, but it won’t turn on. What do I do?

Try plugging the computer into a power source to charge the battery. After a few minutes try turning it on again. If that didn’t work, please call our Help Line at (440) 830-HELP.


INTERNET/WIFI ISSUES

Our family still needs internet for remote learning. What do we do?

NEW PROCESS: Please call your your child’s school.  Building secretaries will be keeping a list of families who are in need of internet for their building, which will be shared with Spectrum each day. Please note that if your address is different from the address we have on file for you in PowerSchool you will need to provide proof of address.   


  • Eligible families are those who are not current customers, who have a coax cable already run to their residence, and whose student(s) we can verify attend Lorain City Schools.

  • Eligible families should receive their Spectrum equipment by mail within a few days. The equipment will include instructions on how to connect it within their residency; how-to videos are also available to guide them through the process. 

  • NOTE: if a family has recently moved, there is a process for Spectrum to "scrub" their data to ensure eligibility. Because Spectrum serves many school districts nationally, the process to approve their eligibility and send out their equipment can take up to 2 weeks.

  • If a family needs internet, there are a couple of short-term options to try until they receive their equipment to connect.

  • The district has a limited number of Wi-Fi hotspots to lend to families. Please note that the hotspots are only able to support 1-2 devices at a time. Thus, they are not a viable solution for families with multiple children. Inquiries about hotspots should go through the Help Line: (440) 830-HELP

  • Families can connect to free Wi-Fi in a number of locations throughout the community: any Lorain City Schools parking lot, the Lorain Public Libraries, and various restaurants and businesses such as Starbucks, Dunkin' Donuts, McDonald's, etc.

  • Families in need of Wi-Fi should NOT contact Spectrum, or the district Help Line. They should only contact the school secretary.


How on my child’s device do we connect to wifi?

Press these three keys at the same time: “control” “alt” and “delete” - the option to connect to wifi should pop right up.


If we don’t have internet at our home yet, how is my child to connect to remote learning?

Until you are able to get connected through Spectrum, you can connect to free wifi from the parking lots of our schools, public libraries, and many local businesses and restaurants. If you have a Smart Phone, you may have a Personal Hotspot option that your child’s computer can connect to.


What do I do if I try to access the internet and it says I have a domain issue?

As of Tuesday night, we believe we have resolved this issue. If you still get this message, please go to the parking lot of any of our schools (it has to be a Lorain City Schools parking lot), login using the school’s wifi, shut down the computer, and then login at home.


The computer has an alert that reads “Your access to the internet has been suspended for 15 minutes for repeatedly attempting to visit blocked websites.” What’s going on?

The Children's Internet Protection Act (CIPA) was enacted by Congress in 2000 to address concerns about children's access to obscene or harmful content over the Internet. CIPA imposes certain requirements on schools or libraries that receive discounts for Internet access or internal connections through the E-rate program – a program that makes certain communications services and products more affordable for eligible schools and libraries. You can read more about CIPA here. 


Please note that some class assignments may have inadvertently required access to a restricted site - we are all new to remote learning, after all! We will reinforce with our staff which sites violate CIPA to help prevent this. In the short term, please wait the required 15 minutes before logging in again to class. We will be sure your child will not have negative consequences as a result of this issue! 


LOGIN ISSUES

How do we log into the computer?


STEP ONE: Log into the computer

  1. Turn on Computer
  2. Make sure the computer is plugged in so that it is charged.
  3. Log into the computer:

Username = graduation year, first initial, last name

Password = first initial, last initial and last four digits of student number

The username and password are listed on a sticker inside the computer

STEP TWO: Log into Clever (Grades PreK-3)

  1. Click on the Google Icon for the browser
  2. Click on “Log in as a student
  3. Grades PreK-3 Click on the icon for the Clever Badge login. Hold the badge up to the camera on your laptop.  


STEP TWO: Log into Clever (Grades 4-12)

  1. Click on the Google Icon for the browser
  2. Type clever.com in the URL bar
  3. Click on “Log in as a student
  4. Type the name of your school in the “Log in - Search for your school” search box
  5. Click on the name of your building in the drop down list.  Now log in using your Google information.

Google Usernames = graduation year, first initial, last name @lorainschools.org

Google Passwords = first initial, last initial, 6 digit student number


STEP THREE: Logging into Programs within Clever

Clever is a password locker - meaning that it will keep all of the passwords for each program.

Some programs are working together with Clever and automatically logging you in.  Other programs need you to put in the password.  Once the password is entered it will lock the password into the student account and they will not need to enter it again.


The following apps should automatically log the student in without having to enter a username and password: Discovery Education, Google Classroom, PowerSchool, iReady, and Google Drive. If this does not work please call the Help Line at (440) 830-HELP  |  (440) 830-4357

For the remaining apps on your page there is a ONE TIME setup.


If you are asked to enter a password here are the two usernames and passwords that are set for each student:


SIMPLE

Username: graduation year, first initial, last name

Password: first initial, last initial, last 4 digits of student number

This is the username and password that is on the sticker inside your computer


GOOGLE

Username: graduation year, first initial, last name @lorainschools.org

Password: first initial, last initial, 6 digit student number


Some apps are specific to teachers or departments and they will be able to provide you with the information for logging in.



SYNCHRONOUS VERSUS ASYNCHRONOUS DAYS

What are students supposed to do on asynchronous days?

Asynchronous learning occurs when students are available, allowing them to learn at their own pace and on their own schedule. Asynchronous learning uses materials, activities and online tools prepared ahead of time by the teacher that students can then complete on their own time. Asynchronous assignments will be communicated with students by their teachers through Google Classroom.


ATTENDANCE

How is attendance being tracked?

Attendance will be taken in accordance with the guidance in the Ohio Department of Education’s “Reset and Restart” document in three ways:


  1. Participation in learning session on synchronous days;
  2. Login through Clever on asynchronous and synchronous days; or
  3. On time completion of a project or assignment that spans multiple days.


Have a question that isn’t answered here? Email us at [email protected] and we’ll add it to our page!

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